How LegalEase Measures and Reports Impact

LegalEase exists to help more people understand and take action on legal issues that can affect work, housing, family stability, and access to opportunity. Because our work may involve sensitive personal, court, and record-clearing information, we take a careful approach to how impact is measured, shared, and reported.

This page explains how LegalEase may use privacy-protective, aggregate, or de-identified information to measure program outcomes, improve services, support partner programs, and communicate impact.

Why We Report Impact

Impact reporting helps LegalEase and its partners understand whether our services are reaching the people and communities they are designed to serve.

We may use impact reporting to:

• Measure how many people start or complete a LegalEase workflow.

• Understand where users may need more support.

• Help partner organizations track program activity.

• Report aggregate outcomes to funders, community partners, or public stakeholders.

• Improve product design, accessibility, and user experience.

• Identify service gaps by geography, eligibility pathway, or program type.

• Communicate the broader public-interest value of record clearing and legal self-help access.

Impact reporting is not used to publicly expose individual users, individual legal histories, or personal case details.

What We May Measure

Depending on the product, partner program, or reporting need, LegalEase may measure information such as:

• Number of people who visit an intake page.

• Number of users who begin a screening or eligibility flow.

• Number of users who complete an intake.

• Number of users who may have a possible path forward.

• Number of document packets, checklists, summaries, or self-help materials generated.

• Number of users served by a partner program.

• General geography, such as state, county, city, or partner service area.

• General case or workflow categories.

• Status of a user’s progress through a LegalEase workflow.

• Common reasons users may not be able to move forward.

• Aggregate service outcomes, such as packets prepared, referrals made, or next steps identified.

• Product performance, support needs, and completion rates.

LegalEase may also use aggregate data to describe broader platform activity, such as total people screened, total states supported, total partner programs served, or total self-help materials generated.

What We Do Not Publicly Report

LegalEase does not publicly report:

• A user’s name.

• A user’s contact information.

• A user’s full date of birth.

• A user’s individual criminal record.

• A user’s individual court history.

• A user’s uploaded documents.

• A user’s private intake answers.

• A user’s payment information.

• A user’s personal account activity.

• Any individual story, testimonial, or case detail without permission.

We do not publish personally identifying legal-history information as part of impact reporting.

Aggregate and De-Identified Reporting

LegalEase may share aggregate or de-identified information with partners, funders, researchers, community organizations, public stakeholders, or the general public.

Aggregate information means information grouped together so it does not identify a specific person.

De-identified information means information processed to reduce the risk that it can reasonably be linked back to a specific person.

Examples may include:

• “250 people completed an eligibility screening through a partner program.”

• “60% of users in a program were given a possible next step.”

• “A partner program served users across five counties.”

• “The most common user need was record clearing support.”

• “Users most often dropped off before uploading case documents.”

LegalEase uses impact reporting to understand and explain patterns, not to expose individual people.

Partner Program Reporting

If you use LegalEase through a partner program, such as RCAP, a nonprofit, clinic, workforce program, community organization, legal-aid partner, city, county, or funder-supported initiative, LegalEase may provide reporting to that partner.

Partner reports may include:

• Number of users who accessed a partner intake link.

• Number of users who started or completed screening.

• General eligibility or next-step categories.

• Workflow status.

• Program-level activity.

• Aggregate demographic or geographic information, if collected and appropriate.

• Aggregate outcomes connected to the partner program.

Partner reporting is intended to help organizations understand program reach, service delivery, and community impact.

LegalEase does not give partners unrestricted access to individual user data unless the user has authorized it, the workflow clearly involves that partner, or sharing is necessary to provide the partner-supported service.

Public Impact Statements

LegalEase may publish public impact statements on its website, in reports, in grant materials, in investor materials, in partner updates, in press materials, or in presentations.

These statements may include aggregate platform metrics, such as:

• Number of people served.

• Number of screenings completed.

• Number of expungement or record-clearing workflows started.

• Number of packets or self-help materials generated.

• Number of partner organizations supported.

• Number of states covered.

• General program milestones.

• Aggregate revenue or affordability metrics.

• General user outcomes or testimonials, where permitted.

Public impact statements are intended to describe the scale and purpose of LegalEase’s work. They are not legal advice, legal guarantees, or promises of individual outcomes.

Testimonials and Stories

LegalEase may share user stories, testimonials, quotes, or case examples only when appropriate permission has been obtained or when the story has been changed, anonymized, or generalized to protect privacy.

A testimonial or story does not guarantee that another user will have the same result.

Accuracy of Impact Metrics

LegalEase works to report impact accurately and responsibly. However, impact metrics may change as workflows, products, partners, databases, reporting methods, and definitions improve.

Some metrics may be estimates. Some metrics may depend on user-provided information, partner-provided information, public records, internal workflow data, or third-party systems.

LegalEase may update, correct, or clarify impact reporting when better information becomes available.

No Guaranteed Legal Outcome

Impact reporting does not mean that every user is eligible for relief, that every packet will be accepted, or that every court, agency, employer, landlord, background-check company, or third party will take a specific action.

LegalEase does not guarantee expungement, sealing, record clearing, court approval, employment outcomes, housing outcomes, licensing outcomes, or background-check results.

Privacy and Data Requests

If you have questions about your personal information or want to request access, correction, or deletion of your data, please visit:

/legalease/data-request

You may also contact:

907 W. Peace Street

Canton, MS 39046

Email: info@legalease.law

Questions About Impact Reporting

For questions about LegalEase impact reporting, partner reporting, or aggregate program metrics, contact:

907 W. Peace Street

Canton, MS 39046

Email: info@legalease.law