Privacy Policy

This Privacy Policy explains how LegalEase Incorporated, doing business as LegalEase, collects, uses, discloses, stores, and protects personal information when you use LegalEase.com, our websites, applications, intake tools, dashboards, document tools, AI-assisted features, partner pages, communications, and related services.

LegalEase operates products and programs that may include Expungement.ai, the Record Clearing Access Program, also called RCAP, RecordShield, StartApart, ClaimCoach, Wilma, partner dashboards, intake forms, eligibility tools, document-preparation workflows, and other self-help services.

LegalEase is not a law firm and does not provide legal advice. Our services are designed to provide self-help tools, general legal information, document support, workflow guidance, and technology-enabled assistance.

1. Who We Are

907 W. Peace Street

Canton, MS 39046

Email: info@legalease.law

For partner inquiries, you may also contact: partners@legalease.com.

2. Scope of This Policy

This Privacy Policy applies to information we collect through:

LegalEase.com and related LegalEase websites; Expungement.ai and other LegalEase product pages; RCAP partner pages and intake links; Wilma and other AI-assisted tools; screening, eligibility, document-preparation, and dashboard workflows; customer support communications; payment and checkout flows; email, SMS, forms, and other communications; and partner, organization, clinic, workforce, nonprofit, government, or community-program portals.

This Policy does not apply to third-party websites, courts, government agencies, payment processors, partner organizations, or other services that we do not control.

3. Personal Information We Collect

We may collect the following categories of personal information depending on how you use the services.

A. Contact and Identity Information

This may include your name, email address, phone number, mailing address, date of birth, account credentials, user ID, signature, and other information used to identify or contact you.

B. Legal, Court, Case, and Record-Clearing Information

Because our services help users understand and prepare self-help materials for record clearing and other legal processes, we may collect information about arrests, charges, convictions, dismissals, court history, case numbers, counties, court locations, dates, dispositions, probation, fines, fees, sentence completion, pending cases, prior expungements, and related legal facts.

This information may be sensitive. We use it only for the purposes described in this Policy and to provide the services you request.

C. Documents and Uploaded Files

You may choose to upload or provide court records, background-check documents, identification documents, forms, notices, orders, certificates, case summaries, correspondence, or other files.

D. Partner Intake and Program Information

If you access LegalEase through a partner program, such as an RCAP partner link, we may collect information about the partner, program, referral source, organization, location, eligibility pathway, intake status, and services requested.

E. Payment Information

If you purchase a product or service, our payment processor may collect payment-card information, billing information, transaction details, and fraud-prevention information. LegalEase does not intentionally store full credit-card numbers on its own servers.

F. Account, Dashboard, and Usage Information

We may collect login information, session data, workflow status, saved progress, selected answers, generated materials, dashboard activity, preferences, support history, and communications with LegalEase.

G. Device, Browser, and Technical Information

We may collect IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, cookie identifiers, analytics data, approximate location derived from IP address, and security logs.

H. Communications

If you contact us, we may collect the content of your message, your contact information, call or email metadata, support history, and any information you choose to provide.

I. AI Interaction Data

If you interact with Wilma or other AI-assisted features, we may collect your prompts, questions, answers, uploaded context, AI outputs, corrections, ratings, and related usage data.

4. Sensitive Personal Information

Some information you provide may be considered sensitive under certain laws, including criminal-record information, government identifiers, account credentials, financial information, precise location if collected, contents of communications, and information that may reveal protected characteristics.

We process sensitive personal information only as reasonably necessary to provide the services you request, maintain security, comply with law, prevent fraud, improve service quality, communicate with you, or fulfill another purpose disclosed to you.

We do not use sensitive legal or criminal-record information to sell advertising profiles.

5. How We Use Personal Information

We may use personal information to:

Provide, operate, and improve LegalEase services; create, manage, and secure your account; conduct eligibility screenings and self-help workflows; generate draft documents, checklists, packets, summaries, or guidance; save progress and restore unfinished workflows where available; process payments and refunds; provide customer support; communicate with you about your account, product, status, or requests; support partner programs and co-branded intake flows; detect fraud, abuse, security incidents, or unauthorized access; debug, test, and improve product performance; comply with laws, court orders, subpoenas, lawful requests, and legal obligations; enforce our Terms; protect LegalEase, users, partners, and the public; and conduct internal analytics, quality review, training, and product development.

6. AI-Assisted Features

LegalEase may use artificial intelligence, automation, rules engines, and document-generation tools to support intake, screening, self-help guidance, document preparation, workflow assistance, and customer support.

AI-assisted features may produce incomplete, outdated, or incorrect information. AI outputs are not legal advice, do not create an attorney-client relationship, and should be reviewed carefully before use.

We may use service providers to help operate AI-assisted features. We do not knowingly permit service providers to use your sensitive legal records to train general-purpose AI models for their own independent benefit. Service providers may process data only to provide services to LegalEase, subject to applicable agreements and safeguards.

7. How We Disclose Personal Information

We may disclose personal information as described below.

A. Service Providers

We may share information with vendors that help us provide hosting, databases, analytics, email, SMS, customer support, payments, security, document generation, AI processing, storage, fraud prevention, and other operational services.

B. Payment Processors

Payment information may be processed by third-party payment providers. Their use of payment data is governed by their own terms and privacy policies.

C. Partner Organizations

If you use LegalEase through a partner page, referral link, RCAP program, clinic, community organization, workforce program, legal-aid partner, city, county, nonprofit, funder, or similar organization, we may share limited information with that partner, such as intake status, contact information, eligibility status, program activity, aggregate metrics, or information necessary to provide the partner-supported service.

We do not give partners unrestricted access to your private legal records unless you authorize it, the workflow clearly involves that partner, or disclosure is necessary to provide the partner-supported service.

D. At Your Direction

We may share information when you ask us to do so, such as sending information to a partner, downloading materials, preparing documents, or submitting information through a feature you choose to use.

E. Legal and Safety Reasons

We may disclose information to comply with law, legal process, court orders, subpoenas, government requests, or regulatory obligations; to enforce our Terms; to protect rights, safety, and security; to investigate fraud or misuse; or to protect LegalEase, users, partners, or others.

F. Business Transfers

If LegalEase is involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

G. Aggregated or De-Identified Information

We may use and disclose aggregated, anonymized, or de-identified information that cannot reasonably identify you, including for research, reporting, analytics, grant reporting, product improvement, partner reporting, or public-interest analysis.

8. Cookies, Analytics, and Tracking

We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the site, remember preferences, secure accounts, understand usage, improve services, and measure performance.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

We do not knowingly sell sensitive legal or criminal-record information. Where required by law, we honor valid browser-based opt-out signals, including Global Privacy Control, for applicable opt-out rights.

9. Sale, Sharing, and Targeted Advertising

LegalEase does not sell your sensitive legal, court, criminal-record, or document information.

LegalEase does not use your sensitive record-clearing information for targeted advertising.

If we ever use advertising, analytics, or tracking technologies that are considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, we will provide required notices and opt-out mechanisms.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide the services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, improve services, and maintain business records.

Retention periods may vary based on the type of information, the product used, legal requirements, account status, partner-program requirements, and operational needs.

We may retain de-identified or aggregated information for longer periods.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.

No system is perfectly secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices, networks, and passwords.

If we discover a data-security incident requiring notice, we will provide notice as required by applicable law.

12. Your Privacy Rights

Depending on where you live, you may have the right to request that we:

Confirm whether we process your personal information; access categories or specific pieces of personal information; correct inaccurate information; delete personal information; obtain a portable copy of personal information; opt out of sale, sharing, targeted advertising, or certain profiling; limit the use or disclosure of sensitive personal information; withdraw consent where processing is based on consent; appeal a denied privacy request; and avoid discrimination for exercising privacy rights.

To submit a request, contact us at:

info@legalease.law

907 W. Peace Street

Canton, MS 39046

If LegalEase becomes legally required to provide a dedicated privacy-request webform or toll-free number, we will update this Policy and provide those methods.

We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law, including when we cannot verify your identity, when retention is required by law, when information is needed to provide a requested service, when disclosure would create security risks, or when another legal exception applies.

13. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to LegalEase.

Categories Collected

In the past 12 months, we may have collected the following categories of personal information:

Identifiers; contact information; account information; payment and transaction information; internet or network activity; device information; approximate location; professional, employment, education, or program-related information if provided; legal, court, criminal-record, and case-related information; sensitive personal information; uploaded documents; inferences; and communications.

Sources

We collect information from you, your device, partner organizations, service providers, payment processors, public records where applicable, and third parties you authorize.

Purposes

We use personal information for the purposes described in this Policy, including providing services, document support, account management, payments, support, security, compliance, analytics, quality improvement, and partner-program administration.

Disclosures

We may disclose categories of personal information to service providers, payment processors, partner organizations, professional advisers, legal authorities, security vendors, and entities involved in business transfers.

Sale or Sharing

We do not knowingly sell or share sensitive legal, court, or criminal-record information.

If our use of cookies or analytics is considered a sale or sharing under California law, you may opt out by using our cookie controls where available, enabling Global Privacy Control, or contacting us.

Sensitive Personal Information

We use sensitive personal information only as reasonably necessary to provide requested services, secure the services, comply with law, and for other legally permitted purposes.

California Rights

California residents may have the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and be free from discrimination for exercising these rights.

14. Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf where permitted by law. We may require proof of authorization and may also require you to verify your identity directly with us.

15. Children’s Privacy

LegalEase services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without legally required consent.

If you believe a child under 13 has provided personal information to us, contact info@legalease.law and we will take appropriate steps.

Users under 18 may use LegalEase only with involvement and permission from a parent or legal guardian unless a specific product clearly states otherwise.

16. Public Records and Government Sources

Some legal, court, and criminal-record information may come from public records, government sources, courts, agencies, or documents you provide. Public-record availability and accuracy can vary. LegalEase does not control court or government databases and cannot guarantee that public-record information is complete, current, or error-free.

17. FCRA and Background-Check Data

Unless expressly stated in a separate written agreement and accompanied by required legal notices, LegalEase services are not consumer reports and may not be used to determine eligibility for employment, housing, credit, insurance, lending, licensing, or any other purpose regulated by the Fair Credit Reporting Act or similar laws.

If LegalEase offers a product that is subject to the Fair Credit Reporting Act, we will provide additional notices, authorizations, rights disclosures, and procedures required by law.

18. Third-Party Links and Services

Our services may link to courts, government agencies, payment processors, partner organizations, form libraries, legal-aid resources, background-check providers, or other third parties. We are not responsible for third-party privacy practices, content, security, or services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will show when it was last revised. Material changes may be communicated through the website, email, account notice, or other reasonable means.

20. Contact Us

907 W. Peace Street

Canton, MS 39046

Email: info@legalease.law